Refund policy
Refund and Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
Return shipping costs are the responsibility of the customer, unless the product arrived damaged or an error was made when preparing your order.
Before returning any item, please contact us at:
Return instructions and the return address will be provided after your request has been reviewed and approved.
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
You can always contact us with any return-related questions at:
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.
We will review the issue and work with you to find an appropriate solution.
Exceptions / Non-Returnable Items
Certain types of products cannot be returned, including:
- Perishable goods (such as food, flowers, or plants);
- Custom-made products (such as special orders or personalized items);
- Personal care products (such as beauty products).
We also do not accept returns of hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you currently have. Once your return has been approved, you can place a separate order for the new item.
14-Day Cancellation Period for European Union Customers
Regardless of the above policy, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.
As stated above, the item must be returned in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and will let you know whether your refund has been approved.
If your refund is approved, it will be automatically issued to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process and display the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at: